Terms & Conditions

Effective Date: 05/09/2026

These Terms & Conditions explain the terms that apply when you access our website, use our landing pages, submit a form, request service, schedule an appointment, communicate with us, purchase products, or use any services provided by The Koi Story Fish Farm.

1. Acceptance of Terms

By accessing our website, using our landing pages, submitting a form, requesting service, scheduling an appointment, communicating with us, purchasing products, or using any services provided by The Koi Story Fish Farm, you agree to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website, submit forms, or request services through our online platforms.

2. Business Services

The Koi Story Fish Farm may provide koi fish sales, pond maintenance, koi health support, pond water quality support, algae removal, seasonal pond opening and closing, pond netting, filtration support, pond design, pond construction, koi sitting, consultations, and related products or services.

Service availability may vary based on location, season, scheduling capacity, weather, pond condition, property access, fish condition, equipment condition, and other practical factors.

Submitting a form or requesting information does not guarantee service availability, appointment availability, pricing, results, or acceptance of a project.

3. Estimates, Pricing, and Appointments

Any pricing, estimate, consultation, or recommendation provided by The Koi Story Fish Farm is based on the information available at the time and may be subject to change after further inspection, site visit, pond evaluation, water testing, equipment review, fish health review, or project assessment.

Appointments may need to be rescheduled due to weather, staffing, emergencies, site conditions, seasonal demand, or other factors. We will make reasonable efforts to communicate scheduling changes when necessary.

4. Pond, Fish, and Water Quality Disclaimer

Koi ponds are living ecosystems affected by many factors, including water quality, filtration, oxygen levels, temperature, weather, algae, parasites, bacteria, fish load, feeding practices, debris, equipment performance, plant life, and prior maintenance history.

The Koi Story Fish Farm may provide maintenance, recommendations, water quality support, koi health support, and related services, but we cannot guarantee specific outcomes, fish survival, water clarity, disease prevention, algae elimination, or permanent correction of pond conditions.

Any information provided through our website, landing pages, advertising, forms, calls, emails, or text messages is for general informational and service-related purposes and does not replace an on-site evaluation or professional assessment of your pond and koi.

5. Customer Responsibilities

Customers are responsible for providing accurate information, safe property access, disclosure of known pond or equipment issues, disclosure of fish health concerns, and timely communication regarding scheduling, service needs, hazards, pets, gates, electrical access, water access, or other site conditions.

Customers are also responsible for maintaining their pond between service visits unless otherwise agreed in writing.

6. Website and Landing Page Use

You agree not to misuse our website, landing pages, forms, or communication systems. You may not use our website to submit false information, interfere with website operation, attempt unauthorized access, upload harmful code, copy content for unlawful use, or engage in fraudulent or abusive activity.

7. Intellectual Property

All website content, landing page content, text, images, graphics, logos, branding, designs, service descriptions, and other materials are owned by or licensed to The Koi Story Fish Farm unless otherwise stated. You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.

8. Third-Party Platforms

Our website, landing pages, forms, scheduling tools, payment tools, advertising platforms, analytics platforms, phone systems, email systems, and text messaging systems may be operated through third-party providers. We are not responsible for interruptions, errors, outages, data loss, or platform issues caused by third-party services.

9. Communications

By contacting us or submitting your information, you agree that we may respond to you by phone, email, or text message regarding your inquiry, appointment, requested service, estimate, or customer relationship.

You may opt out of text messages by replying STOP. You may request help by replying HELP or contacting us at (845) 325-5050.

10. Limitation of Liability

To the fullest extent permitted by law, The Koi Story Fish Farm will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, landing pages, products, services, communications, recommendations, delays, scheduling changes, pond conditions, fish health issues, water quality issues, or third-party platform issues.

Nothing in these Terms & Conditions is intended to limit liability where such limitation is prohibited by law.

11. No Warranty

Our website, landing pages, content, and online communications are provided on an “as available” basis. We make reasonable efforts to keep information accurate and current, but we do not warrant that website content, service descriptions, pricing, availability, or other information will always be complete, accurate, current, uninterrupted, or error-free.

12. Indemnification

You agree to hold harmless The Koi Story Fish Farm, its owners, employees, contractors, representatives, and service providers from claims, damages, liabilities, losses, costs, or expenses arising from your misuse of our website, inaccurate information you provide, unsafe property conditions, violation of these terms, or violation of applicable laws.

13. Governing Law

These Terms & Conditions are governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes shall be handled in the appropriate courts located in New York, unless otherwise required by law.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of our website, landing pages, or services after updates are posted means you accept the updated terms.

15. Contact Information

If you have questions about these Terms & Conditions, please contact us:

The Koi Story Fish Farm
320 Bull Mill Road
Chester, NY 10918
Phone: (845) 325-5050
Website: https://thekoistory.com/